Troubleshooting
To see frequently asked questions about your device, visit the
product support pages at the Nokia website.
Q: What is my lock, PIN, or PUK code?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer. If you forget or lose a
PIN or PUK code, or if you have not received such a code,
contact your network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the home key. Scroll to the application, and
press the backspace key to close the application.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Q: Why can’t I find my friend’s device while using
Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in the hidden mode.
Check also that the distance between the two devices is not
over 10 metres (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can end
the connection using the other device or by deactivating
Bluetooth connectivity. Select
Menu
>
Ctrl. panel
>
Connectivity
>
Bluetooth
and
Bluetooth
>
Off
.
Q: Why can't I see a WLAN access point even
though I know I'm within its range?
A: Check that the Offline profile is not in use in your device.
The WLAN access point may use a hidden service set identifier
(SSID). You can only access networks that use a hidden SSID
if you know the correct SSID, and have created a WLAN access
point for the network on your Nokia device
Check that the WLAN access point is not on channels 12-13,
as they cannot be associated with.
Q: How do I turn WLAN off on my Nokia device?
A: The WLAN on your Nokia device turns off when you are not
trying to connect, not connected to another access point, or
not scanning for available networks. To further reduce
battery consumption, you can specify that your Nokia device
does not scan, or scans less often, for available networks in
the background. WLAN turns off in between background
scans.
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153
To stop the background scans, select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Wireless LAN
>
Show WLAN
availability
>
Never
. You can still manually scan for
available WLAN networks and connect to WLAN networks as
usual.
To increase the background scan interval, select
Show WLAN
availability
>
Yes
, and define the interval in
Scan for
networks
.
Q: Why can't I browse the web even though the
WLAN connection is working and the IP settings
are correct?
A: Check that you have defined the HTTP/ HTTPS proxy
settings correctly in the advanced settings of your WLAN
access point.
Q: How do I check the signal quality of my WLAN
connection? — Select
Menu
>
Ctrl. panel
>
Connectivity
>
Conn. mgr.
and
Active data
connections
>
Options
>
Details
. If the signal quality is
weak or moderate, you may encounter connection problems.
Try again closer to the access point.
Q: Why do I have problems with the security
mode?
A: Check that you have configured the security mode
correctly, and that it is the same that the network uses. To
check the security mode the network uses, select
Menu
>
Ctrl. panel
>
Connectivity
>
Conn. mgr.
and
Active data
connections
>
Options
>
Details
.
Check also the following: you have the correct WPA mode
(preshared key or EAP), you have disabled all EAP types that
are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select
Menu
>
Contacts
, and
edit the contact card.
Q: The note Retrieving message is shown briefly.
What is happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging centre. This note is shown if you
have selected
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia
retrieval
>
Always automatic
. Check that the settings for
multimedia messaging are defined correctly and that there
are no mistakes in phone numbers or addresses.
Q: How can I end the data connection when the
device starts a data connection again and again?
A: The device may be trying to retrieve a multimedia message
from the multimedia message centre. To stop the device from
making a data connection, select
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia retrieval
>
Manual
to have the multimedia
messaging centre save messages to be retrieved later, or
Off
to ignore all incoming multimedia messages. If you select
Manual
, you receive a notification when there is a new
multimedia message that you can retrieve in the multimedia
message centre. If you select
Off
, the device does not make
any network connections related to multimedia messaging.
To set the device to use a packet data connection only if you
start an application or action that needs it, select
Menu
>
© 2010 Nokia. All rights reserved.
154
Ctrl. panel
>
Settings
and
Connection
>
Packet data
>
Packet data connection
>
When needed
.
If this does not help, switch the device off, and switch it on
again.
Q: How do I save battery power?
A: Many features in your device increase the demand on
battery power and reduce the battery life time. To save
battery power, do the following:
• Turn off Bluetooth when you do not need it.
• Stop the background scans for WLAN. Select
Menu
>
Ctrl.
panel
>
Settings
and
Connection
>
Wireless LAN
>
Show WLAN availability
>
Never
. You can still manually
scan for available WLAN networks and connect to WLAN
networks as usual.
• Set the device to use a packet data connection only if you
start an application or action that needs it. Select
Menu
>
Ctrl. panel
>
Settings
and
Connection
>
Packet
data
>
Packet data connection
>
When needed
.
• Prevent the device from automatically downloading new
maps in the Maps application. Select
Menu
>
Applications
>
GPS
>
Maps
and
Options
>
Tools
>
Settings
>
Internet
>
Go online at start-up
.
• Change the time-out after which the backlight is switched
off. Select
Menu
>
Ctrl. panel
>
Settings
and
General
>
Personalisation
>
Display
>
Light time-out
.
• Close the applications you are not using. Press and hold
the home key. Scroll to the application, and press the
backspace key to close the application.
© 2010 Nokia. All rights reserved.
155